To purchase a package, use the following link:https://directaid.aseelapp.com/. If you've previously enrolled your family with Aseel, include their Omid ID in the search section when finalizing the order for the applicable package.

You need to enter the referrer info(Fist, last Name, Email and Contact Number) and then the beneficiary Information (first name, last name, province, and district that the family is living in, and at least one active phone number).

Aseel delivers packages within 12-24 hours inside Kabul & within three Business days to other provinces.

Aseel delivers packages in Kabul within 12 - 24 hours, while packages in provinces usually take up to 72 hours. However, sometimes delivery gets delayed due to security concerns or security checkups in Kabul. You may inquire about the status of your donated package by sending an email to [email protected], mentioning the order number and Omid ID. For us at Aseel, the security of beneficiaries is our utmost priority, and we take it very seriously.

All Emergency Response Packages are delivered by Aseel Atalan. Aseel only shares the name, location, phone number, and Omid ID with the Atalan to ensure a successful delivery. This information is strictly confidential to the Atalan and is in no way shared with third parties.